Hanoi & Halong Bay Discovery

All cancellations must be received in writing by your Volata Tour Consultant.

19.1 Unless otherwise specified in your quotation, the following cancellation terms will apply to your booking:

19.1.1 Cancellations received between the date of booking and 61 days prior to departure will result in the loss of the deposit.

19.1.2 Cancellations received 60 – 46 days prior to departure will be subject to a cancellation charge of 25% of the tour price.

19.1.3 Cancellations received 45 – 29 days prior to departure will be subject to a cancellation charge of 50% of the tour price.

19.1.4 Cancellations received 28 – 15 days prior to departure will be subject to a cancellation charge of 75% of the tour price.

19.1.5 Cancellations received 14 days or less prior to departure will be subject to a forfeiture of the entire tour price.

19.2 Cancellation of airline tickets will be subject to the refund policy of each individual airline and may be greater than the percentages above particularly when low cost/net-based fares are used.

19.3 The purchase of special event tickets is subject to the refund policy of each individual event. Please refer to the specific event policy for details.

19.4 Volata reserve the right to charge for financial penalties, fees and losses incurred in excess of your cancellation fee as a result of cancellation....