Frequently Asked Questions

Is 7 days enough for Kandy, Nuwara Eliya and the south coast with children?

It is a good length for a first family visit. You see elephants, a temple city, tea country and the sea without spending every day in the car. The main journey days are the first and the third. If you would like more beach time or a wildlife park, we can lengthen the plan, but most families find this balance comfortable.

What ages is this tour suitable for?

The pace suits children from about six, and many families bring younger ones too. The activities are short and varied, and the free day at Bentota gives everyone a rest. White-water rafting has operator age and swimming limits, so tell us your children's ages when you enquire and we will plan a gentler alternative where needed.

How long is the drive from Kandy to Nuwara Eliya?

By road it usually takes three to four hours, though stops at a tea estate, Ramboda Falls and the Hanuman temple make it a day-long outing. The road is winding in places, so children prone to car sickness should sit near the front. The scenic train between these towns is a separate option and takes about four to five hours.

Is the rafting at Kitulgala safe for children?

Trained guides run the trips and provide lifejackets and helmets, and the rapids vary through the year. Operators set minimum ages and swimming requirements, which we will check for you. If the water is too strong or your children are too young, we can replace rafting with a gentler river or forest activity. Nobody has to take part.

What is the best time of year for this family tour?

The hills and the south-west coast are at their driest from about December to March, and April is often good too, so those months are the best match. At other times you may meet showers, but the countryside is greener and the waterfalls fuller. Evenings in Nuwara Eliya are cold in any season, so pack warm clothes.

What should we bring for the hills and the beach?

Pack light clothes that cover shoulders and knees for temples, a warm jumper or fleece for Nuwara Eliya, a rain jacket, swimwear, sun cream and hats for the coast, and sturdy shoes for rafting and the fort. Bring insect repellent for the Madu River boat ride and a refillable water bottle. A small first-aid kit with child medicines is sensible.

What is included and what do we pay separately?

The tour includes the private air-conditioned vehicle, an English-speaking driver-guide and hotel nights with breakfast each morning. Entrance fees, activity fees such as rafting and boat rides, lunches and dinners are paid separately. Your guide explains what each stop involves before you arrive, so families can decide on the day which optional extras are worth doing.

Can we change the programme or add more beach nights?

Yes. Every itinerary can be customised, whether that means a second night in Kandy, an extra day in the hills or a longer stay at Bentota. You can also swap rafting for a quieter activity or add an early-morning visit to Horton Plains. Tell us what your family enjoys and we will propose a revised plan.

What's included in the 7-day tour price?

Meet and greet at Bandaranaike International Airport; 6 nights in 3-star and 2-star hotels (or similar), double or twin room sharing; a single room if you travel alone; Daily breakfast at your hotels (bed and breakfast); All transfers and sightseeing in a private air-conditioned vehicle; English-speaking driver-guide throughout the tour; Fuel, parking, driver accommodation and highway fees. The tour costs USD 484 per person when two adults share a room, or USD 930 for one traveller in a single room, for 6 nights / 7 days. These prices are valid for travel from 8 October 2026 to 30 November 2027.

What's not included?

International flights and the Sri Lanka ETA visa fee; Lunches, dinners and drinks (breakfast is included); Entrance fees and activity fees (Pinnawala Elephant Orphanage, Temple of the Sacred Tooth Relic and cultural show, Hakgala Botanical Gardens, rafting and adventure activities, turtle hatchery, Madu River boat ride, Galle Fort sites); Optional tours and optional activities; Train tickets (if you choose the scenic train); Hotel supplements when you travel on 24 December and 31 December (New Year), and the Christmas supplement on 24 December; Tips, porterage and personal expenses; Early check-in and late check-out at hotels; Travel insurance and bank charges.

Is the price the same on 24 and 31 December?

Not quite. Hotels charge a compulsory supplement for the nights of 24 December (Christmas Eve) and 31 December (New Year's Eve), and these supplements are not included in the tour price. If your dates include either night, tell us when you enquire and we will confirm the supplement for the hotels on your route before you book.

Can I customize this tour?

Yes. The order of stops, the number of nights in each place, the hotels and the activities can all be adjusted to your dates, pace and budget — this is a private tour built around you, not a fixed group departure. Tell us what you would like to change and we will send a revised quote.

What is the cancellation policy?

All cancellations must be received in writing by your Volata Tour Consultant. Cancellations received up to 61 days before departure result in the loss of the deposit. Between 60 and 46 days before departure a charge of 25% of the tour price applies; between 45 and 29 days, 50%; between 28 and 15 days, 75%; and 14 days or less before departure the entire tour price is forfeited. Airline tickets follow the refund policy of each airline, and special event tickets follow the policy of each event. The full Terms & Conditions are at www.volatatravels.com/terms-and-conditions.