Frequently Asked Questions

Is 5 days enough for Kandy, Nuwara Eliya and Ella?

It is enough to enjoy the central hills at a calm pace, with one night in Kandy, two in Nuwara Eliya and one in Ella. The first and last days involve a lot of driving, so you will not see everything on offer. If walking around Ella is a priority, ask us to add a night there or extend the tour by a day.

How long is the drive from Nuwara Eliya to Ella?

Allow roughly three hours by road without stops. With the Nine Arch Bridge and Ravana Falls on the way, plus a cup of tea somewhere, the transfer fills much of the day without feeling rushed. The road twists through tea estates and villages, so anyone prone to car sickness should sit near the front.

Can we ride the scenic train instead of driving?

Yes, we can arrange it on request. The train from Kandy to Nanu Oya, the station for Nuwara Eliya, takes about four to five hours, and Nanu Oya to Ella takes roughly three to four. Tickets must be reserved in advance, and your driver meets you at the destination station with the luggage.

What should I pack for Nuwara Eliya?

Pack layers. Days can be mild, but evenings and early mornings are properly cold at around 1,900 metres, so a fleece, long trousers and socks are worth carrying. A light rain jacket is useful in every season. Comfortable walking shoes with grip help at the Nine Arch Bridge and in the gardens.

Can we visit Horton Plains from Nuwara Eliya?

Yes, as an optional early start on your free day in Nuwara Eliya. The loop walk on the plateau leads to World's End, where the ground drops away roughly 870 metres. Views are best at dawn, before mist moves in by mid-morning. Park fees are paid separately, and warm clothing is important.

How much walking is involved on this tour?

Not much. Most walks are short and on gentle ground: the temple in Kandy, paths at the spice garden and Hakgala gardens, and the track to the Nine Arch Bridge. The only longer option is the optional climb up Little Adam's Peak, which takes about an hour and is not steep. You can skip any walk.

Is this tour suitable for children and older travellers?

Yes, with a little planning. Elephants, tea factories and the viaduct tend to delight children, and the hotels are comfortable. The main challenge is the amount of time in the car and the winding mountain roads. Tell us the ages and any mobility needs in advance and we will adjust the stops and pace.

When is the best time of year for this route?

The central hills are driest roughly from December to March, and April is often good as well, so views are usually clearest then and the roads are easiest. Wetter months bring fuller waterfalls and greener slopes but more cloud. Nights in Nuwara Eliya are cold throughout the year, so warm layers are always useful, whenever you travel.

What's included in the 5-day tour price?

Meet and greet at Bandaranaike International Airport; 4 nights in 4-star hotels (or similar), double or twin room sharing; a single room if you travel alone; Daily breakfast at your hotels (bed and breakfast); All transfers and sightseeing in a private air-conditioned vehicle; English-speaking driver-guide throughout the tour; Fuel, parking, driver accommodation and highway fees. The tour costs USD 528 per person when two adults share a room, or USD 1003 for one traveller in a single room, for 4 nights / 5 days. These prices are valid for travel from 8 October 2026 to 30 November 2027.

What's not included?

International flights and the Sri Lanka ETA visa fee; Lunches, dinners and drinks (breakfast is included); Entrance fees and activity fees (Pinnawala Elephant Orphanage, Temple of the Sacred Tooth Relic and cultural show, Hakgala Botanical Gardens); Optional tours and optional activities; Train tickets (if you choose the scenic train); Hotel supplements when you travel on 24 December and 31 December (New Year), and the Christmas supplement on 24 December; Tips, porterage and personal expenses; Early check-in and late check-out at hotels; Travel insurance and bank charges.

Is the price the same on 24 and 31 December?

Not quite. Hotels charge a compulsory supplement for the nights of 24 December (Christmas Eve) and 31 December (New Year's Eve), and these supplements are not included in the tour price. If your dates include either night, tell us when you enquire and we will confirm the supplement for the hotels on your route before you book.

Can I customize this tour?

Yes. The order of stops, the number of nights in each place, the hotels and the activities can all be adjusted to your dates, pace and budget — this is a private tour built around you, not a fixed group departure. Tell us what you would like to change and we will send a revised quote.

What is the cancellation policy?

All cancellations must be received in writing by your Volata Tour Consultant. Cancellations received up to 61 days before departure result in the loss of the deposit. Between 60 and 46 days before departure a charge of 25% of the tour price applies; between 45 and 29 days, 50%; between 28 and 15 days, 75%; and 14 days or less before departure the entire tour price is forfeited. Airline tickets follow the refund policy of each airline, and special event tickets follow the policy of each event. The full Terms & Conditions are at www.volatatravels.com/terms-and-conditions.