Frequently Asked Questions

Is 4 days enough to see Kandy and Bentota?

It is enough for a good first impression if you accept two long driving days. Kandy gets one evening and one morning, which covers the temple, a dance show, the botanic gardens and tea. Bentota gets two nights, so you have a day for the beach and the Madu River. If you want a slower pace, add a night in Kandy or at the coast.

How long is the drive from Colombo to Kandy?

Colombo to Kandy takes roughly three to three and a half hours, and Pinnawala is about an hour and a half along that road, so the elephant stop breaks up the day. Traffic can slow things near towns, so your driver-guide sets the timing for the day and tells you when to expect to arrive.

What will we see at Peradeniya Royal Botanic Gardens?

The gardens lie roughly five kilometres from Kandy on a bend of the Mahaweli river. They are known for orchids, palms, spice plants and long avenues of huge trees, and more than four thousand species grow there. A slow walk takes a couple of hours, and shoes you can walk in are more useful than anything else.

Can we try water sports in Bentota?

Yes. The river mouth is calm and kayaks, banana boats and jet-skis are available locally. They are optional and paid for on the spot, not part of the package, and the free day is the best moment to try them. Your driver-guide can point you to a reliable operator, and the sea itself should be treated with care when the waves are up.

Is there a lot of walking on this tour?

No. The walking is gentle: a stroll through the botanic gardens, riverbank paths at Pinnawala, a few steps at the temple in Kandy, and a few steps into and out of the boat at the Madu River. There are no climbs or hikes, so the tour suits most fitness levels, including grandparents travelling with the family.

Which flight times suit the Colombo city tour?

An afternoon or evening departure suits the city tour best, because it leaves several relaxed hours in Colombo. If your flight leaves early in the morning, tell us when you book and we will shorten or skip the city tour and drive straight to the airport instead, or suggest a night near the airport.

Is this tour suitable for children?

Yes, it works well for families. Children usually enjoy the elephants at Pinnawala, the boat on the Madu River and the turtle hatchery, and the beach days give everyone a rest. The longest drives are the road to Kandy and the descent to the coast, so bring snacks, a tablet and a travel pillow. Let us know ages when you enquire.

When is the best time to take this tour?

Kandy and the south-west coast are driest from about December to March, and April is often good as well, so that is the easiest time for a combination of hills and beach. In other months you may meet rain, usually in short heavy bursts, and the sea can be rough. The programme works all year because most visits are flexible.

What's included in the 4-day tour price?

Meet and greet at Bandaranaike International Airport; 3 nights in 4-star hotels (or similar), double or twin room sharing; a single room if you travel alone; Daily breakfast at your hotels (bed and breakfast); All transfers and sightseeing in a private air-conditioned vehicle; English-speaking driver-guide throughout the tour; Fuel, parking, driver accommodation and highway fees. The tour costs USD 484 per person when two adults share a room, or USD 931 for one traveller in a single room, for 3 nights / 4 days. These prices are valid for travel from 8 October 2026 to 30 November 2027.

What's not included?

International flights and the Sri Lanka ETA visa fee; Lunches, dinners and drinks (breakfast is included); Entrance fees and activity fees (Pinnawala Elephant Orphanage, Temple of the Sacred Tooth Relic and cultural show, Peradeniya Royal Botanic Gardens, Madu River boat ride, turtle hatchery); Optional tours and optional activities; Train tickets (if you choose the scenic train); Hotel supplements when you travel on 24 December and 31 December (New Year), and the Christmas supplement on 24 December; Tips, porterage and personal expenses; Early check-in and late check-out at hotels; Travel insurance and bank charges.

Is the price the same on 24 and 31 December?

Not quite. Hotels charge a compulsory supplement for the nights of 24 December (Christmas Eve) and 31 December (New Year's Eve), and these supplements are not included in the tour price. If your dates include either night, tell us when you enquire and we will confirm the supplement for the hotels on your route before you book.

Can I customize this tour?

Yes. The order of stops, the number of nights in each place, the hotels and the activities can all be adjusted to your dates, pace and budget — this is a private tour built around you, not a fixed group departure. Tell us what you would like to change and we will send a revised quote.

What is the cancellation policy?

All cancellations must be received in writing by your Volata Tour Consultant. Cancellations received up to 61 days before departure result in the loss of the deposit. Between 60 and 46 days before departure a charge of 25% of the tour price applies; between 45 and 29 days, 50%; between 28 and 15 days, 75%; and 14 days or less before departure the entire tour price is forfeited. Airline tickets follow the refund policy of each airline, and special event tickets follow the policy of each event. The full Terms & Conditions are at www.volatatravels.com/terms-and-conditions.