Frequently Asked Questions

Is 2 days enough to see Kandy?

It is enough for the essentials: the Temple of the Sacred Tooth Relic, a dance show, a tea estate and a gem gallery, plus the elephants at Pinnawala on the way. You will not see the botanical gardens or the lake in depth, so if you want a slower visit, ask us to add a night and a morning at Peradeniya.

How long is the drive from the airport to Kandy?

About three hours without stops, and Pinnawala sits roughly an hour and a half from Colombo, so the elephant visit breaks the journey neatly. With two hours at the orphanage, you should reach Kandy by mid or late afternoon, in good time for the evening dance show and the temple.

What time of day is best for the elephants at Pinnawala?

The herd is taken to the river twice a day, and the bathing is the part most people enjoy. Your driver will plan the arrival around those times, so you can also watch the calves being fed. Arriving in the morning usually works well, and it avoids the hottest part of the day.

What should I wear at the Temple of the Tooth?

Cover your shoulders and knees, and wear something that is easy to slip off at the entrance, because shoes and hats are removed. A light scarf is helpful. The temple can be crowded at ritual times, so allow a little patience, and keep your voice low and your camera respectful.

Is the tour suitable for children?

Yes. Children usually love the elephants and the fire acts in the dance show, and the walking is short. The days are fairly long in the car, so bring snacks and something to read. The cultural show is an hour, which most children manage well, and our driver can adjust the schedule.

Do I have to buy anything at the gem gallery?

No. The visit is an informative stop, and you are free to look, ask questions and leave. If you do decide to buy, ask for a proper receipt and take your time, since a good dealer will be comfortable with that. Your driver-guide can explain what to look for. Buying is entirely your choice.

Can the tour end in Colombo or at the airport?

Yes. The standard plan finishes with the transfer to the airport, but we can end in Colombo or at a beach hotel on the coast instead. Kandy to Colombo takes roughly three to three and a half hours, so tell us your flight time and we will build in a safe margin.

When is the best time to do this tour?

Kandy and the hills are driest from about December to March and stay pleasant into April, but the city is attractive in any month. Rain is more common in the middle of the year, and showers rarely stop the programme. Pack a light rain jacket and an umbrella just in case.

What's included in the 2-day tour price?

Meet and greet at Bandaranaike International Airport; 1 nights in 4-star hotels (or similar), double or twin room sharing; a single room if you travel alone; Daily breakfast at your hotels (bed and breakfast); All transfers and sightseeing in a private air-conditioned vehicle; English-speaking driver-guide throughout the tour; Fuel, parking, driver accommodation and highway fees. The tour costs USD 226 per person when two adults share a room, or USD 440 for one traveller in a single room, for 1 nights / 2 days. These prices are valid for travel from 8 October 2026 to 30 November 2027.

What's not included?

International flights and the Sri Lanka ETA visa fee; Lunches, dinners and drinks (breakfast is included); Entrance fees and activity fees (Pinnawala Elephant Orphanage, Temple of the Sacred Tooth Relic and cultural show); Optional tours and optional activities; Train tickets (if you choose the scenic train); Hotel supplements when you travel on 24 December and 31 December (New Year), and the Christmas supplement on 24 December; Tips, porterage and personal expenses; Early check-in and late check-out at hotels; Travel insurance and bank charges.

Is the price the same on 24 and 31 December?

Not quite. Hotels charge a compulsory supplement for the nights of 24 December (Christmas Eve) and 31 December (New Year's Eve), and these supplements are not included in the tour price. If your dates include either night, tell us when you enquire and we will confirm the supplement for the hotels on your route before you book.

Can I customize this tour?

Yes. The order of stops, the number of nights in each place, the hotels and the activities can all be adjusted to your dates, pace and budget — this is a private tour built around you, not a fixed group departure. Tell us what you would like to change and we will send a revised quote.

What is the cancellation policy?

All cancellations must be received in writing by your Volata Tour Consultant. Cancellations received up to 61 days before departure result in the loss of the deposit. Between 60 and 46 days before departure a charge of 25% of the tour price applies; between 45 and 29 days, 50%; between 28 and 15 days, 75%; and 14 days or less before departure the entire tour price is forfeited. Airline tickets follow the refund policy of each airline, and special event tickets follow the policy of each event. The full Terms & Conditions are at www.volatatravels.com/terms-and-conditions.