Frequently Asked Questions

Is five days enough to see Kandy and Nuwara Eliya?

It is enough for a good taste of both. You get an evening in Kandy, a full day in the hills and two days on the way down to the coast. The trade-off is pace, because you change hotels every night. If you want time to walk in the tea country or visit the gardens, we recommend adding one or two nights.

What is the best time of year for this tour?

The hills and the south-west coast are driest from about December to March, and April is often fine as well. At other times you may have afternoon showers, but the waterfalls are at their fullest and the hills are greener. Nuwara Eliya is cold in the evenings throughout the year.

How long are the drives each day?

Day one is about three hours of driving plus stops at Pinnawala and a spice garden. Kandy to Nuwara Eliya is three to four hours. The descent to the coast on day three is the longest, with two waterfall stops. Day four is roughly an hour to Bentota and one and a half hours on to Colombo.

What will we see at the Madu River?

You take a boat through mangrove islands and narrow channels. Stops include a cinnamon-peeling demonstration, a small temple island and a fish-spa platform. Birds such as kingfishers and herons are common. The ride lasts about an hour, and a turtle hatchery nearby can be added to the same morning, so the whole outing makes an easy half day.

Do we need warm clothes?

Yes, for Nuwara Eliya. It is at about 1,900 metres, and evenings are cold at any time of year. Pack a fleece or jumper, a light rain jacket and closed shoes. Gloves and a hat are not needed in the daytime, but a warm layer helps after dark. Elsewhere on the tour, light cotton clothing is best, with covered shoulders and knees for temples.

Is this tour suitable for children?

Yes. The walking is easy, the distances are manageable and many highlights suit children, including the elephants at Pinnawala, the waterfalls, the boat ride and the beach. The long drive on day three is the tiring part, so bring snacks and books. Tell us the ages of your children, and we adjust the stops.

Where do we spend each night?

Night one is in Kandy, night two in Nuwara Eliya, night three at the beach resort of Waskaduwa and night four in Colombo. Hotels are comfortable, and breakfast is included every day, while lunch, dinner and drinks are paid by you. We confirm the exact hotels when you book, and we can suggest alternatives if you prefer a different style or location for any of the nights.

Can we add the scenic train?

Yes. The famous hill-country railway runs from Kandy to Nanu Oya, the station for Nuwara Eliya, and takes about four to five hours. Your driver can send the luggage ahead by car and meet you at the station. Seats need to be reserved in advance, so tell us early, and we will arrange the tickets for you.

What's included in the 5-day tour price?

Meet and greet at Bandaranaike International Airport; 4 nights in 4-star hotels (or similar), double or twin room sharing; a single room if you travel alone; Daily breakfast at your hotels (bed and breakfast); All transfers and sightseeing in a private air-conditioned vehicle; English-speaking driver-guide throughout the tour; Fuel, parking, driver accommodation and highway fees. The tour costs USD 523 per person when two adults share a room, or USD 979 for one traveller in a single room, for 4 nights / 5 days. These prices are valid for travel from 8 October 2026 to 30 November 2027.

What's not included?

International flights and the Sri Lanka ETA visa fee; Lunches, dinners and drinks (breakfast is included); Entrance fees and activity fees (Pinnawala Elephant Orphanage, Temple of the Sacred Tooth Relic and cultural show, Madu River boat ride, turtle hatchery); Optional tours and optional activities; Train tickets (if you choose the scenic train); Hotel supplements when you travel on 24 December and 31 December (New Year), and the Christmas supplement on 24 December; Tips, porterage and personal expenses; Early check-in and late check-out at hotels; Travel insurance and bank charges.

Is the price the same on 24 and 31 December?

Not quite. Hotels charge a compulsory supplement for the nights of 24 December (Christmas Eve) and 31 December (New Year's Eve), and these supplements are not included in the tour price. If your dates include either night, tell us when you enquire and we will confirm the supplement for the hotels on your route before you book.

Can I customize this tour?

Yes. The order of stops, the number of nights in each place, the hotels and the activities can all be adjusted to your dates, pace and budget — this is a private tour built around you, not a fixed group departure. Tell us what you would like to change and we will send a revised quote.

What is the cancellation policy?

All cancellations must be received in writing by your Volata Tour Consultant. Cancellations received up to 61 days before departure result in the loss of the deposit. Between 60 and 46 days before departure a charge of 25% of the tour price applies; between 45 and 29 days, 50%; between 28 and 15 days, 75%; and 14 days or less before departure the entire tour price is forfeited. Airline tickets follow the refund policy of each airline, and special event tickets follow the policy of each event. The full Terms & Conditions are at www.volatatravels.com/terms-and-conditions.